Terms and Conditions

The Movers Connect Website (“this Website”) is owned by Movers Connect Pty Ltd,

ABN: 58 695 378 217.

Short-Form Summary

Movers Connect provides a comparison service for energy and broadband products.

We compare your current product against products available through our panel of providers.
Results may show multiple priced products on our panel of providers or a comparison against a specific preferred product.
We do not compare all products in the market.
Estimated savings and pricing are indicative only and depend on your usage and other factors.
We may receive commissions from providers if you purchase through our service.

How we rank results

Products are typically ranked based on estimated price or potential savings using the information you provide.
In some cases, other factors may influence ranking or display, including product features and availability.
Not all providers or products in the market are included in our comparisons.

Please read the full terms and conditions below for more detail.

Introduction

1.1 All access to and use of this Website is subject to these terms and conditions (“Terms of Use”). By accessing and using (including, without limitation visitors who browse this Website but do not use any services) this Website you agree to be bound by the Terms of Use. If you do not agree to the Terms of Use, you are not permitted to access and use this Website and you should immediately cease accessing and using this Website.

1.2 If you breach any provision of the Terms of Use then your right to access and use this Website will immediately cease.

1.3 This Website is intended for use by Australian residents, aged 18 years and over and Australian businesses. This Website (including products, price references and product descriptions) is frequently updated. Products may be withdrawn at any time, without notice.

1.4 We reserve the right to amend the Terms of Use at any time. The amended Terms of Use will be effective from the date they are posted on this Website. Your continued use of this Website will constitute your acceptance of the amended Terms of Use.

Privacy Policy

2.1 We take your privacy seriously. We respect your rights under the Privacy Act 1988 (Privacy Act) and we are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) requirements for collecting and managing your personal information. Please refer to our Privacy Policy to understand how we collect, use and handle your personal information.

Third Party Products

3.1 You can apply for products via this Website. These products are provided by third parties over whom we do not have control. It is your responsibility to determine whether a product is suitable for you before proceeding.

3.2 All product prices are quoted in Australian dollars unless otherwise stated.

3.3 We are not responsible for any loss or damage you may suffer in connection with any product obtained through a third-party provider.

3.4 Product descriptions and comparisons are general summaries only. You should review the relevant product documentation before making any decision.

3.5 By submitting your personal details through this Website, you may request or apply for a product from a third-party provider. That offer may be accepted or rejected. Any contract is formed directly between you and that provider.

3.6 We make reasonable efforts to ensure that third-party product information is accurate and up to date; however, we do not guarantee its completeness, adequacy or accuracy. We recommend you confirm the information and results obtained on this Website with the relevant provider or supplier.

3.7 Product suitability depends on your individual circumstances. You should consider your own needs before deciding.

The Movers Connect Service and How We Are Paid

4.1 We provide a comparison service that enables you to research and compare your current energy and/or broadband products against products available through our panel of third-party providers. Information, data and advice on this website is provided on the basis that site users undertake responsibility for assessing the relevance and accuracy of its content.

4.2 Our comparison results are based on information you provide and available product data. We may present:

multiple priced products available through our panel based on estimated cost or savings; and/or
a comparison against a specific or preferred product.

4.3 We do not compare all products available in the market. Our comparisons are limited to products made available to us through our selected panel of providers.

4.4 The availability of products we compare may change from time to time depending on our providers and what products they make available to us. Not all products made available from our providers are compared by us and due to commercial arrangements, area or availability, not all products compared by us will be available to all customers.

4.5 Depending on your requirements, some products and providers may be excluded from our comparison. Some products and special offers may only be available from our call centre or website.

4.6 Our results including comparisons and estimated savings are based on:

the information you provide (such as usage, location, and preferences);
product pricing and data supplied by providers; and/or
industry assumptions where information is incomplete.

4.7 Where actual usage data is not available, we may use estimated or benchmark usage profiles.

4.8 Products are generally ranked based on estimated price or cost over time. Other factors that may influence ranking or display include:

product features and availability; and/or
technical or system considerations.

4.9 Depending on your selection, we may show:

multiple priced products on our panel based on estimated cost or savings; or
a comparison between your current product and a specific or preferred product.

4.10 A lower estimated price does not necessarily mean a product is better suited to your needs, you should:

review the product terms and conditions before deciding; and
consider your personal circumstances when choosing a product.

4.11 Any estimated pricing or savings shown:

Are indicative only.
May not reflect your actual costs.
Depend on your usage, provider pricing, and other factors.

4.12 Actual costs may vary significantly.

4.13 Our comparison service is free for you to use. We may receive commissions or referral fees from third-party providers if you purchase a product through our Website or by using our services.

Energy-Specific Terms

Energy Comparisons

5.1 For energy products, comparisons are based on your usage information or, where unavailable, standard industry benchmark usage profiles.

5.2 Estimated energy costs may include:

tariff structures (including fixed and variable charges).
billing assumptions.
seasonal usage variations.
network and regulatory charges.

5.3 Where applicable, comparisons may reference pricing aligned with regulatory benchmarks such as the Default Market Offer (DMO), the Victorian Default Offer (VDO) or reference price.

5.4 Any percentage savings or comparisons against a reference price are indicative only and may vary depending on your actual usage and provider pricing changes.

Energy Disclaimer

5.5 Energy price estimates are indicative only and may not reflect your actual bill. Differences in tariffs, billing cycles, discounts and usage patterns may significantly affect costs.

Broadband-Specific Terms

Broadband Comparisons

6.1 For broadband internet products, comparisons may include plan price, data inclusions and speed-related information such as advertised or typical evening speeds.

6.2 Speed and performance information is provided by third-party providers and may be affected by factors outside their control.

Broadband Disclaimer

6.3 Broadband performance (including speed and reliability) may vary due to factors such as network congestion, location, connection type (e.g. NBN technology), and provider network capacity.

6.4 Advertised speeds and typical evening speeds are indicative only and actual performance may differ.

6.5 Ranking of products is generally based on estimated price or savings but may also take into account factors such as product features and availability.

Permitted Use

7.1 You may use this Website for personal, non-commercial purposes only.

7.2 You must not interfere with the security or operation of this Website.

7.3 You must not use automated tools or scraping methods to extract data from this Website.

7.4 You must not use this Website for unlawful or fraudulent purposes.

7.5 Any information you provide must be accurate and complete.

Registering an Account

8.1 You may create an account using login details.

8.2 You are responsible for maintaining the confidentiality of your login details and for all activity under your account.

8.3 You must notify us immediately if you suspect unauthorised access.

86.4 We may suspend or terminate your account if misuse is suspected.

No Advice

9.1 The information provided on this Website is general in nature and does not consider your personal objectives, financial situation or needs. It is not financial or product advice.

9.2 This Website is for comparison and research purposes only and does not constitute an offer to sell any product.

Intellectual Property

10.1 All intellectual property rights in this Website and its content are owned by or licensed to Movers Connect.

10.2 You must not copy, distribute or use content without permission.

Liability and Consumer Rights

11.1 Nothing in these Terms of Use excludes, restricts or modifies any rights you may have under the Australian Consumer Law or other applicable laws.

11.2 We do not guarantee that this Website will be error-free, uninterrupted, or free from viruses.

11.3 To the maximum extent permitted by law, we exclude liability for loss or damage arising from your use of this Website, except where required under the Australian Consumer Law.

11.4 Where a consumer guarantee applies, our liability is limited (at our option) to resupplying the services or paying the cost of having the services supplied again.

11.5 If our services are supplied to you as a consumer, you are entitled to consumer guarantees that cannot be excluded under Australian Consumer Law.

Indemnity

12.1 You agree to indemnify us against any loss arising from your breach of these Terms of Use or misuse of the Website.

General

13.1 If any provision is invalid, the remaining provisions will continue in effect.

13.2 Failure to enforce any right does not waive that right.

13.3 These Terms of Use constitute the entire agreement between you and us.

Governing Law

14.1 These Terms of Use are governed by the laws of Victoria, Australia.

14.2 You submit to the exclusive jurisdiction of the courts of Victoria, Australia.

Contact Us

Any Links to third-party websites are provided for convenience only. We are not responsible for their content. Please contact us by email (hello@moversconnect.com.au) or phone (1300 720 515) if you have questions about these Terms of Use or our services and how our comparisons work.

The following Terms and Conditions govern your access to and use of the Website. Please read these Terms and Conditions carefully before using the Website.

By accessing and/or using the Website, you agree to be bound by the following Terms and Conditions. The provision by Movers Connect of any information, services or other material on the Website (“the Website Content”) to you is expressly conditional on your acceptance without alteration of the Terms and Conditions.

The Website Content gives general guidance regarding electricity costs and the potential to save money on your electricity bills. Movers Connect assumes no responsibility for any consequence relating directly or indirectly to any action or inaction that you take based on the Website Content.

As Movers Connect considers your privacy to be of paramount importance, in operating the Website, Movers Connect will comply with its “privacy statement” which is contained on the Website and forms part of these Terms and Conditions (“Privacy Statement”).

1. The Service

1.1. Movers Connect makes available to you through the Website (and then its call centre) the service of providing a free “energy bill health check” by comparing your current electricity expenses and contract terms to those offered by Movers Connect affiliated preferred supplier(s) (“the Service”).

1.2. If you request the Service by submitting your details to Movers Connect via the Website, a Movers Connect representative will contact you to ask you a list of qualifying questions in order to determine whether Movers Connect can assist you either to reduce your electricity costs or obtain more favorable contract terms (“the Questions”).

1.3. You acknowledge and agree that Movers Connect assessment of your electricity expenses and contract terms are dependent on the accuracy of your answers to the Questions.

1.4. In providing the Service, Movers Connect will rely solely on the product, pricing and service information provided by its affiliated preferred supplier(s) (“Preferred Supplier Information”). Whilst Movers Connect uses its best endeavours to ensure the accuracy, completeness and timeliness of the Preferred Supplier Information, it may be subject to change and accordingly Movers Connect does not guarantee, and will not be responsible for any damage or loss related to the accuracy, completeness or timeliness of any Preferred Supplier Information.

1.5. J Movers Connect does not warrant or represent that the Service utilizes the product, pricing or service information of all or a majority of electricity suppliers.

1.6. If Movers Connect does not believe it can assist you to reduce your electricity bills through its preferred supplier(s), it may recommend that you make enquiries with a third party electricity supplier which is not affiliated with Movers Connect (“Non-Affiliated Supplier(s)”). Movers Connect’s recommendation will be based on information obtained directly from the Non-Affiliated Supplier or through the Non-Affiliated Supplier’s website. Movers Connect does not guarantee the accuracy, completeness or timeliness of any information relating to a Non-Affiliated Supplier. For the avoidance of doubt, Movers Connect makes no representation or warranty in relation to any recommendation provided to you in relation to product, pricing and services of Non-Affiliated Suppliers.

1.7. If you ultimately accept Movers Connect’s offer to transfer your electricity supply to Movers Connect preferred supplier, Movers Connect:

(a) will provide your personal information collected from the Website (by you completing the on-line form) and from you (by telephone) (“Personal Information”) to its preferred supplier for the purpose of transferring your electricity supply from your current retailer to the preferred supplier;
(b) will not be a party to your agreement or contract with the preferred supplier; and
(c) may receive a commission from its preferred supplier(s) which will be independent to and have no affect on the terms of your contract or agreement with the preferred supplier.

2. Use of Your Personal Information

2.1. Movers Connect may gather, process and use the information which you may provide when accessing the Website (by completing the on-line form), such as your name, e-mail address and phone number (“Personal Information”) in accordance with its Privacy Statement.

2.2. Movers Connect will not use or authorize the use of your Personal Information for any purpose other than the purpose of providing the Service or for any other purpose made known to you at the time of submission and collection of your Personal Information.

2.3. If your phone number is registered on the “Do Not Call Register”, by providing Movers Connect with your phone number (and ticking the box agreeing to receive future calls from Movers Connect), you expressly consent to receiving phone calls from Movers Connect and acknowledge and agree that such calls will not constitute unsolicited telemarketing calls under section 11 of the Do Not Call Register Act.

3. Use of Material on the Website

3.1. The Website Content is provided to you for information purposes only. Except for the limited use set out in clause

3.2, you may not use the Website, or the Website Content, for any other purpose, including but not limited to:

(a) the reproduction of the Website Content in any material form;
(b) the distribution of the Website Content in any material;
(c) re-transmission of the Website Content by any medium of communication; or
(d) uploading and/or reposting the Website Content to any other site on the WWW.

3.3. Notwithstanding the restrictions referred to in clause 3.1, you may download material from the Website for your personal and non-commercial use provided you do not remove any copyright and trade mark notices contained in the Website Content.

3.4. You may not modify or copy:

(a) the layout of the Website; and
(b) any computer software and/or code contained in the Website.

3.5. Movers Connect reserves all intellectual property rights, including but not limited to, copyright in Website Content. The Website Content is provided for personal use only and may not be:

(a) re-sold and/or redistributed in any material form;
(b) stored in any storage media; or
(c) re-transmitted in any media, without the prior written consent of Movers Connect.

4. Disclaimer – Limitation of Liability

4.1. To the full extent permitted by law, Movers Connect disclaims any and all warranties, express or implied, regarding the accuracy, reliability, timeliness or otherwise of any information contained or referred to on the Website and/or of any Linked Sites.

4.2. Movers Connect will not be liable under any circumstances for any loss or damages of any kind recognized by law which arise from you:

(a) acting, or failing to act, on any information contained on or referred to on the Website and/or any of the Linked Websites; and
(b) using or acquiring, or your inability to use or acquire, any service or product contained or referred to on the Website and/or any Linked Sites.

4.3. Movers Connect does not warrant, guarantee or make any representation that:

(a) the Website, or the server that makes the site available on the WWW are free of software viruses. It is your responsibility to protect your data whether by virus scanning or other computer security systems;
(b) the functions contained in any software contained on the Website will operate uninterrupted or are error-free; and
(c) errors and defects in the Website will be corrected.

4.4. Movers Connect is not liable to you for:

(a) errors or omissions in the Website or Linked Sites;
(b) delays to, interruptions of or cessation of the services provided in the Website or Linked Sites; and
(c) defamatory, offensive or illegal conduct of any user of the Website, whether caused through negligence of Movers Connect, its employees or independent contractors, or through any other cause.

4.5. You agree to accept the full cost of any necessary repair, correction and maintenance of any of your computer software or hardware, which may be necessary as a consequence of you accessing the Website.

5. Use of Information Gathered

5.1. Movers Connect may gather and process the information regarding the way in which you use the Website, including without limitation, information acquired through the use of “cookies” programmed during the accessing of the Website (such as your IP address, domain name, browser type, date and time of your access and details of information you downloaded).

5.2. Information acquired by Movers Connect in accordance with clause 5.1 is used only for internal statistical purposes and shall remain confidential and shall not be disclosed to any other party without your consent or as Movers Connect may otherwise be required by law.

6. Links to Other Websites

6.1 The Website may contain links to sites on the WWW owned and operated by third parties and which are not under the control of Movers Connect (“Linked Sites”). If links to Linked Sites are contained on the Website, Movers Connect:

(a) provides the links to the Linked Sites as a convenience to you and the existence of links to Linked Sites does not imply any endorsement by Movers Connect of the Linked Sites; and
(b) is not responsible for the material contained on the Linked Sites.

7. Alteration of Terms and Conditions

7.1 Movers Connect reserves the right to change these Terms and Conditions without further notice to you and without giving you any explanation or justification for such change(s).

8. Termination of Access

8.1 Movers Connect may terminate access to the Website at any time without notice and Movers Connect has no liability for any costs, losses or damages of any kind arising as a consequence of terminating access to the Website.

9. Relevant Jurisdiction

9.1. If any part of these Terms and Conditions is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of these Terms and Conditions and the severed part will have not affected the validity and enforceability of any remaining provisions.

9.2. These Terms and Conditions will be governed and interpreted in accordance with the law of the State of Victoria.

9.3. You agree to the jurisdiction of the courts of the State of Victoria to determine any dispute arising out of these Terms and Conditions.